Shipping policy

Last Updated: June 15, 2026

At Cozy Chaos, every item is made especially for you when you place an order. Because our products are made to order, processing and shipping times may vary.

Processing Time

Orders are typically processed within 2-7 business days.
During holidays, promotions, or high-volume periods, processing times may be longer.

Shipping Time

Estimated delivery times after your order has been shipped:

Canada: 3-10 business days
United States: 3-10 business days
International: 7-21 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's journey.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Cozy Chaos is not responsible for orders shipped to an incorrect address provided at checkout.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, is lost in transit, or experiences significant delays, please contact us at cozychaosfamily@protonmail.com within 14 days of the expected delivery date, and we'll do our best to help resolve the issue.